Changing the primary user of Windows devices

This week is all about the primary user of a Windows device. More specifically about the recently introduced functionality to change or remove the primary user of a Windows device. The primary user is used within Microsoft Intune to map a licensed user to a device. Changing the primary user enables the administrator to switch the primary user of a device from one user to another user, or to switch a device without an assigned primary user (shared device) to a specific user. Besides that, removing the primary user enables the administrator to switch a device from a specific user to a shared device. In this post I’ll start with a short introduction about the primary user (and shared devices), followed by actually changing the primary user. The steps for changing the primary user manually and the places to look at in the Microsoft Graph API for automating the steps.

Introduction to the primary user

Before looking at the possibilities of changing or removing a primary user, it’s good to understand the usage and default configuration of the primary user of a Windows device. That’s why it’s good to start with a short introduction. The primary user is used within Microsoft Intune to map a licensed user to a device. That enables the user to see the device in the Company Portal app and the Company Portal website, and also enables the user to perform self-service actions on that device. Besides that, it helps the administrator when troubleshooting and supporting users.

When a device has no primary user assigned, the Company Portal app detects it as a shared device. Shared devices can be identified with a “shared” label appearing on the device tile in the Company Portal app. On a shared device, the Company Portal app can still be used to request and install available apps. However, self-service actions aren’t available. By removing the primary user of a device, the device is configured to operate in shared mode.

Microsoft Intune automatically adds the primary user to the Windows device during, or soon after, the enrollment of the device. The table below, based on the table in my post about Windows 10 enrollment methods, provides an overview of the user that is added as primary user to the device. When the user performs the enrollment, the primary user is added during enrollment, and when the device is automatically enrolled, the primary user is added during sign in.

Enrollment methodOwnershipPrimary user
Bring Your Own DevicePersonalUser that performs enrollment
Azure AD joinCorporateUser that performs enrollment
Windows AutopilotCorporateUser that performs enrollment
Device Enrollment ManagerCorporateNone
Provisioning packageCorporateNone
Co-managementCorporateFirst user that signs in
Group PolicyCorporateFirst user that signs in

Note: Keep in mind that Windows Autopilot contains multiple scenarios, including a scenario without user interaction. In that case no primary user is assigned.

Changing the primary user

Just before looking at the actual steps of changing the primary user of a Windows device, it’s good to go through a few notes about changing the primary user.

  1. Changing the primary user can take up to 10 minutes to be reflected.
  2. Changing the primary user is currently not possible on co-managed devices.
  3. Changing the primary user does not make any changes on the local device (the local group membership are not adjusted).
  4. Changing the primary user doesn’t change the “Enrolled by” user.
  5. Changing the primary user doesn’t affect the assigned user in Windows Autopilot.

Now let’s have a look at the steps for changing the primary user of a Windows device in the Microsoft Endpoint Manager admin center portal. After looking at the manual steps, I’ll also have a quick look at the Graph API for automating these steps. The steps for removing the primary user are similar and just one click away. When following the four steps below for changing the primary user of the Windows device, the steps for removing the primary user will also become clear (during step 2).

Note: To change the primary user of a Windows device, the administrators should be at least Intune Administrator, Help Desk Operator, School Administrator, or Endpoint Security Manager.

  1. Open the Microsoft Endpoint Manager admin center portal and navigate to Devices > Windows devices > {DeviceName} > Properties to open the {DeviceName}|Properties blade
  2. On the {DeviceName}|Properties blade, select Change primary user to open the Select primary user blade
  1. On the Select primary user blade, select a user and click Select to return to the {DeviceName}|Properties blade
  2. On the {DeviceName}|Properties blade, click Save

For automation purposes, it might be better to know how to automate the primary user configuration. That can be achieved by using the managedDevices object in the Graph API.'{managedDeviceId}')/users/$ref

Below is an example of a JSON that should be used for adding a primary user. To create the relationship between the mangedDeviceId and the userId, the JSON contains OData data. "{userId}"

Keep in mind that at the moment of writing this article the required properties are only available in the BETA version of the API and production use is not supported.

More information

For more information about primary users of Windows devices, refer to the following articles:

4 thoughts on “Changing the primary user of Windows devices”

  1. Hi,
    Thank you so much for a very good article! I am following your blog, which I find very good. I have learned a lot from it. Thank you so much!
    I do have a question for this actual article. I hope it’s OK I am asking it here:
    Right now, our users are enrolling the machines (we are a bit old tenant and have not begun using AutoPilot yet…). That is, Primary user = Enrolled by user
    It’s a school tenant and in many cases it is the school IT helper (which does not have any admin roll assigned) which is actually enrolling for the students (many which are young children).
    I think that this is a concerning security issue which I would like to avoid. As I understand it, the ability to change the primary user can act as a solution. In this way, the IT helper can enroll the machine and then assign a primary user to it. I will need to assign the IT helpers a local administrator roll of course. Something, which I am considering.
    In that case, what user rights will the primary user have on the machine? Will the user have ability to install applications for example? Will the primary user have the same user rights on the machine as the enrolling user?
    Ido Yavin

  2. Hi Ido,
    That’s one of the remarks before the actual configuration steps. This configuration will not make any adjustments to the local group memberships (which includes adjusting the local administrators).
    Regards, Peter

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