This week a blog post about the new ability in the Company Portal website to reset the passcode of a mobile device. Before only the administrator could reset the end-users’ passcode, but this has changed. Starting with the November update, of Microsoft Intune, a new option Reset Passcode is added to the Company Portal website. This option is available when the end-user is looking at the information of a specific mobile device.
In this blog post I will go through the complete end-user experience. Starting with the end-user experience in the Company Portal website, followed by the end-user experience on the mobile device. I will end this post with a summarization per platform that will show the behavior of the (new) passcode.
Also, a bit of topic, but this blog post was a good reason to verify my Remote Mobile Device Manager with the latest version of ConfigMgr and I can say that my Remote Mobile Device Manager fully works with ConfigMgr 1511!
End-user experience in the portal
Now, lets start with the end-user experience in the Company Portal website. The end-user can logon to any device and use a web browser to navigate to the Company Portal website. After that the end-user can select the device of which the password must be reset and simply following the step.
End-user experience on the mobile device
After looking at the end-user experience in the Company Portal website its interesting to look at the end-user experience on the mobile device. Like with almost everything, the end-user experience is completely different on every platform. Below is the behavior shown, per platform, after the end-user has performed the reset passcode procedure.
End-user experience summarization
The last thing that I want to provide is an overview, per platform and per scenario, about the passcode behavior. In the table below I will show what happens to the passcode and where the new passcode can be found. The scenario refers to Microsft Intune standalone and Microsoft Intune hybrid.
|iOS||Standalone and hybrid||Removes the passcode from the device and gives the end-user 60 minutes to see a new passcode.|
|Windows Phone 8.1||Standalone||Creates a new numeric passcode that is shown to the end-user in the Company Portal website.|
|Windows Phone 8.1||Hybrid||Creates a new numeric passcode that is currently only available through the ConfigMgr console.*|
|Android||Standalone and hybrid||Creates a new alphanumeric passcode, which is shown to the end-user in the Company Portal website.|
*At this moment the end-user experience on a Windows Phone 8.1 device, in a Microsoft Intune hybrid environment, is not working how it should be. The end-user has to contact the administrator to get the new passcode. Also, the administrator will only see the new passcode when a passcode reset has been performed before. If this is not the case, the administrator will have to perform another passcode reset to get the required new passcode for the end-user.
For more information about the latest additions to Microsoft Intune, about the Company Portal website, or about my Remote Mobile Device Manager, please refer to:
- What’s new in Microsoft Intune: https://technet.microsoft.com/en-us/library/dn292747.aspx
- Using the Intune Company Portal website: https://technet.microsoft.com/library/mt590895.aspx
- New tool: Remote Mobile Device Manager: https://www.petervanderwoude.nl/post/new-tool-remote-mobile-device-manager/