Reset passcode via the Company Portal website

This week a blog post about the new ability in the Company Portal website to reset the passcode of a mobile device. Before only the administrator could reset the end-users’ passcode, but this has changed. Starting with the November update, of Microsoft Intune, a new option Reset Passcode is added to the Company Portal website. This option is available when the end-user is looking at the information of a specific mobile device.

In this blog post I will go through the complete end-user experience. Starting with the end-user experience in the Company Portal website, followed by the end-user experience on the mobile device. I will end this post with a summarization per platform that will show the behavior of the (new) passcode.

Also, a bit of topic, but this blog post was a good reason to verify my Remote Mobile Device Manager with the latest version of ConfigMgr and I can say that my Remote Mobile Device Manager fully works with ConfigMgr 1511!

End-user experience in the portal

Now, lets start with the end-user experience in the Company Portal website. The end-user can logon to any device and use a web browser to navigate to the Company Portal website. After that the end-user can select the device of which the password must be reset and simply following the step.

Step Action
1 Step1_ResetPasscodeIn the Company Portal website the end-user must select the mobile device and select Reset Passcode.
2 Step2_SignOutAfter selecting Reset Passcode, the end-user will be prompted to sign out and sign in again. Select Sign out.
3 Step3_ResetPasscodeAfter signing out and signing in again, within 5 minutes, the end-user will be prompted to reset the passcode. Select Reset Passcode.
4 Step4_PendingAfter selecting Reset Passcode, the end-user will be notified that a Passcode reset is pending.
5a Step5_Success_iOS_HSOn an iOS device, managed by Microsoft Intune standalone or Microsoft Intune hybrid, the end-user will be prompted within a few minutes with Passcode successfully reset.
5b Step5_Success_WP_SOn a Windows Phone 8.1 device, managed by Microsoft Intune standalone, the end-user will be prompted within a few minutes with Passcode successfully reset and New Passcode: <Passcode>.
5c

Step5_Success_WP_HOn a Windows Phone 8.1 device, managed by Microsoft Intune hybrid, the end-user will be prompted within a few minutes with Passcode successfully reset.

5d Step5_Success_Android_HSOn an Android device, managed by Microsoft Intune standalone or Microsoft Intune hybrid, the end-user will be prompted within a few minutes with Passcode successfully reset and New Passcode: <Passcode>.

End-user experience on the mobile device

After looking at the end-user experience in the Company Portal website its interesting to look at the end-user experience on the mobile device. Like with almost everything, the end-user experience is completely different on every platform. Below is the behavior shown, per platform, after the end-user has performed the reset passcode procedure.

iOS Windows Phone 8.1 Android
20151210_201907000_iOS wp_ss_20151210_0001 IMG-20151212-WA0001
On an iOS device, the end-user will receive a message to change the passcode within 60 minutes. On a Windows Phone 8.1 device, the end-user will receive a message that the password was reset. On an Android device, the end-user will receive a notification that a new temporary passcode was set.

End-user experience summarization

The last thing that I want to provide is an overview, per platform and per scenario, about the passcode behavior. In the table below I will show what happens to the passcode and where the new passcode can be found. The scenario refers to Microsft Intune standalone and Microsoft Intune hybrid.

Platform Scenario Behavior
iOS Standalone and hybrid Removes the passcode from the device and gives the end-user 60 minutes to see a new passcode.
Windows Phone 8.1 Standalone Creates a new numeric passcode that is shown to the end-user in the Company Portal website.
Windows Phone 8.1 Hybrid Creates a new numeric passcode that is currently only available through the ConfigMgr console.*
Android Standalone and hybrid Creates a new alphanumeric passcode, which is shown to the end-user in the Company Portal website.

*At this moment the end-user experience on a Windows Phone 8.1 device, in a Microsoft Intune hybrid environment, is not working how it should be. The end-user has to contact the administrator to get the new passcode. Also, the administrator will only see the new passcode when a passcode reset has been performed before. If this is not the case, the administrator will have to perform another passcode reset to get the required new passcode for the end-user.

More information

For more information about the latest additions to Microsoft Intune, about the Company Portal website, or about my Remote Mobile Device Manager, please refer to:

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