This week a relatively short blog post about a feature that already exists for a long time, but that is not that known. That feature is the Intune Diagnostics for App Protection Policies (APP). The Intune Diagnostics can be really useful with troubleshooting APP. Especially when looking at APP for apps on unmanaged devices. The Intune Diagnostics provides information about the device, provides the ability to collect logs and provides the ability to look at the applied APP for the different apps. The Intune Diagnostics can be accessed on iOS devices, by using the Intune Managed Browser or by using Microsoft Edge. In this post I’ll only look at the experience when with the Intune Diagnostics.
Let’s start at the beginning, which is to get to the Intune Diagnostics. This can be achieved by opening the Intune Managed Browser or Microsoft Edge and simply type about:intunehelp as the address. That will open the Intune Diagnostics page, as shown below. The Intune Diagnostics page contains two sections, 1) the Collect Intune Diagnostics section and 2) the Shared Device Information section. The first section can be used to collect logs of all Microsoft Intune managed apps and the second section provides information about the device and the managed apps.
When clicking on the Get Started link in the Collect Intune Diagnostics section, it will open the Collect Intune Diagnostics page, as shown below. The Collect Intune Diagnostics page can be used to actually share the Microsoft Intune managed apps logs with an administrator (or with Microsoft), by simply clicking on the Share Logs link.
When clicking View Intune App Status link in the Shared Device Information section, it will open the Intune App Status page, as shown below. The Intune App Status page can be used to actually look at the info about the installed managed apps. By selecting an app in the top of the page, it will show the currently applied policy (including information regarding the app version and the policy check-in). This can be really useful with for example verifying if the latest APP is applied.
For simplifying the end-user experience, an app configuration policy can be used for the Intune Managed Browser and Microsoft Edge to add a bookmark. That can be achieved by using the following information:
- key: com.microsoft.intune.mam.managedbrowser.bookmarks
- value: Intune Diagnostic|about:intunehelp
For more information about the Intune Diagnostics page, please refer to the following articles:
- Support Tip: New Intune Diagnostic Console for Log Submission in the Intune Managed Browser: https://blogs.technet.microsoft.com/intunesupport/2017/11/10/support-tip-new-intune-diagnostic-console-for-log-submission-in-the-intune-managed-browser/
- Intune app protection diagnostics and managed browser bookmarks: https://blogs.technet.microsoft.com/cbernier/2018/02/05/intune-app-protection-diagnostics-and-managed-browser-bookmarks/