Remote help

Using Conditional Access for Remote Help

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This week is a short post about a small nice addition to Remote Help. That small nice addition, however, can be an important piece towards the solid zero trust implementation within the organization. That addition is the ability to use Conditional Access specifically for Remote Help. That doesn’t mean, however, that Conditional Access was not applicable towards Remote Help before. When assigning a Conditional Access to all cloud apps that would (and will always) also include Remote Help. The main change is that it’s now possible to create a service principal for the Remote Assistance Service that can be used as a cloud app in the assignment of a Conditional Access policy. That enables organizations to create a custom Conditional Access policy specifically for Remote …

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Getting started with Remote help for Windows devices

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This week is all about getting started with Remote help for Windows devices. Remote help is recently introduced as a new feature in Microsoft Intune that can be used for providing remote assistance to users on Windows devices. It looks a lot like the existing Quick Assist app on Windows, but it has a few big advantages. It integrates with Microsoft Endpoint Manager for providing remote assistance to managed devices, it integrates with Azure Active Directory for providing authentication and compliance information, and it provides a better administrator experience. There are communication options with the user and there is the ability to work with elevated permissions. This post will go through the steps for configuring Remote help in the tenant and through the steps for …

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