Remote help

Getting started with the Remote Help web app

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This week is all about the Remote Help web app. Remote Help on itself is nothing new, but it does have an often overlooked feature that can be useful in multiple occasions. That feature is the Remote Help web app. The Remote Help web app can be used to help users on managed and unmanaged devices, without installing the Remote Help app, and in some scenarios even on Linux devices. The former might sound a little bit weird, but due to the nature of the web app, it does technically work in some scenarios to provide support on Linux. Together that makes the Remote Help web app an interesting feature to be familiar with. It is good to know that the web app only supports …

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Getting started with Remote help for Windows devices

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This week is all about getting started with Remote help for Windows devices. Remote help is recently introduced as a new feature in Microsoft Intune that can be used for providing remote assistance to users on Windows devices. It looks a lot like the existing Quick Assist app on Windows, but it has a few big advantages. It integrates with Microsoft Endpoint Manager for providing remote assistance to managed devices, it integrates with Azure Active Directory for providing authentication and compliance information, and it provides a better administrator experience. There are communication options with the user and there is the ability to work with elevated permissions. This post will go through the steps for configuring Remote help in the tenant and through the steps for …

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