Getting started with Remote Help for Android
This week is back to the Android platform. More specifically, Remote Help for Android. Remote Help on itself is nothing new, as it was already introduced a while ago for Windows devices, but it is new for Android devices. Starting with the latest service release of Microsoft Intune (service release 2308), Microsoft introduced support for Remote Help on Android devices. More specifically, support for Remote Help on Android Enterprise dedicated devices. And even more specifically, only Samsung and Zebra devices. That enables IT administrators to provide remote support to users on Android Enterprise dedicated devices, by simply starting a screen sharing session or asking for full control. This post will start with a short introduction, followed with the steps to get Remote Help working for …